It Shouldn’t Have Taken A Social Media Storm To Refund A Grieving Mother

A Connecticut woman’s bad experience in Babies 'R' Us speaks volumes about common sense and customer care.

A woman from Connecticut who suffered a late term miscarriage was denied a full refund from Babies ‘R’ Us, instead being offered pennies for a stroller she would no longer need.

Jessica Huchko did not keep the receipt after she purchased items at the store, but after she delivered her stillborn son she returned with the purchasing card and loyalty card.  

Despite explaining her situation in tears (twice), the manager continued to search in vain for the items in the system as she waited, before offering Ms. Huchko half of the cost of the car seat and a measly two cents for the stroller.

Upset and humiliated, Huchko took to Facebook to vent about the incident, and finally after the media coverage that followed, Babies ‘R’ Us released an apology statement and promised her a full refund.

Too little, too late.

Sure, it sucks that Jessica Huchko was out of pocket and under compensated for two brand new, unused articles. Yes, it’s great that she eventually got the cash back. But what about the emotional toll it took on her to stand at the cash register as other customers stared, waiting behind in line, as the manager went about her business as usual as if it was a normal day at the office, unmoved by the crying woman who had recently lost a child?

In today’s culture, it’s easy to shame people into doing the right thing. With a twitter rant only a click away we can easily remind companies that they’ve fallen below the expected standards. More often than not, businesses are only too happy to give the consumer whatever they want—albeit belatedly—to do damage control on their public image.  

But shouldn’t these be things that we knew to do already? Perhaps you had a bad day and your customer service shine needed a little polishing. Understandable.

But failing to offer comfort to a fellow human being when she’s having one of the worst days, weeks and years of her life is inexcusable.

We need to stop being blindsided by corporate policy and act as a person and friend first, and an employee second. And any company that forbids this kind of common sense, decency shouldn’t be a place where any self-respecting salesperson would want to work at.

Jessica Huchko may have got her money back, but you can bet your bottom dollar that she’ll never set foot in Babies ‘R’ Us again. 

New On the Baby Post

 

You May Also Like...

 
 
Register For Our Newsletter Contests Video

Latest Comments

Start Here: Introductions

Hi there! Someone in my Myspace group shared this site with us so I came to give it a look. I'm definitely loving the information. I'm

gabriellir 1 year 1 day ago.

Start Here: Introductions

Hi there! Someone in my Myspace group shared this site with us so I came to give it a look. I'm definitely loving the information. I'm boo

gabriellir 1 year 1 day ago.

Start Here: Introductions

Hello there! I know this is somewhat off topic but I was wondering which blog platform are you using for this website? I'm getting sick and

lavinal62 1 year 2 days ago.

Product Recalls Attention

HarperCollins Publishers recalls Two "That’s Not My…" Children’s Books

HarperCollins has recalled That’s Not My Reindeer and That’s Not My Santa kids’ books due to possible mould contamination

Joe Fresh Recalls Striped Quilted Baby Jackets

Due to a choking hazard, Loblaw Companies has recalled Joe Fresh Baby Jackets

Costco Recalls Kirkland Signature Brand Quinoa Salad

Costco Wholesale Canada has issued a recall of the Kirkland Signature brand Quinoa Salad because of reported illnesses.